Language research that promotes polite, peaceful, and productive discourse online

Tag: twitter

01 Oct
Professional Social

Unboxing YouTube Apologies: What Language Reveals about Sincerity

by Luke Morgan
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When creating YouTube apologies, you can draw on an understanding of linguistic principles to help your followers forgive you.  The internet has transformed personal visibility...
01 Oct
Professional

Handling Complaints: How Formal Should You Be?

by Sydney Simpson
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A measured amount of personalization and informality can help set a cooperative tone when handling customer complaints on social media. Customer complaints are often distressing...
07 Dec
Social

Periods: Polite to Use or Not to Use

by Sarah Elliott
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Has a message or post with a period at the end ever made you feel like the message was very abrupt or angry? Periods have...
07 Dec
Social

Algospeak and the Euphemisms of the Internet

by Isabel Tueller
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Algospeak, or internet euphemisms that are used to get around social medias’ algorithms that ban certain words, have picked up attention. But are euphemisms used...