Language research that promotes polite, peaceful, and productive discourse online

Tag: posts

07 Dec
Professional

Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability

by Karlie Kelsch
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Businesses can improve interactions with dissatisfied customers online by accepting blame and taking accountability. When it comes to judging between good businesses and better businesses,...
07 Dec
Social

Tailor Your Message to Your Audience: Lessons from Taylor Swift

by Liberty Howell
1 Comment
Is the Evermore singer evergreen? It depends on who’s posting. In today’s digital world, creating content that resonates with your audience is more than just...