Tag: politeness
01
Oct
Unboxing YouTube Apologies: What Language Reveals about Sincerity
by Luke Morgan
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When creating YouTube apologies, you can draw on an understanding of linguistic principles to help your followers forgive you. The internet has transformed personal visibility...
01
Oct
Handling Complaints: How Formal Should You Be?
by Sydney Simpson
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A measured amount of personalization and informality can help set a cooperative tone when handling customer complaints on social media. Customer complaints are often distressing...
26
Apr
How Face-Saving Politeness Strategies Can Improve Online Relationships
by Emma Rostrom
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Here’s how different types of face-saving politeness acts can have a positive effect on online relationships and mentor-mentee interactions. Now more than ever, online communication...
19
Apr
That’s Rough, Buddy: How to Show Emotional Support on Social Media
by Phoebe English
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When your friends post about their problems online, how can you show support and friendship—without looking like a jerk? We’ve all had that moment. A...