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Language research that promotes polite, peaceful, and productive discourse online
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Article Topics
Political
Professional
Social
Mission Statement
Editorial Staff
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07
Dec
Professional
Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability
by
Karlie Kelsch
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Businesses can improve interactions with dissatisfied customers online by accepting blame and taking accountability. When it comes to judging between good businesses and better businesses,...
Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability