Language research that promotes polite, peaceful, and productive discourse online

Tag: comments

07 Dec
Professional

Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability

by Karlie Kelsch
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Businesses can improve interactions with dissatisfied customers online by accepting blame and taking accountability. When it comes to judging between good businesses and better businesses,...
07 Dec
Social

Positive Politeness on YouTube

by Richard Beazer
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Have you wondered how to express positive politeness on the internet? Read this article to find out how! It’s no secret that the internet contains...