Language research that promotes polite, peaceful, and productive discourse online

Tag: comments

01 Oct
Professional

Handling Complaints: How Formal Should You Be?

by Sydney Simpson
No Comments
A measured amount of personalization and informality can help set a cooperative tone when handling customer complaints on social media. Customer complaints are often distressing...
19 Apr
Social

That’s Rough, Buddy: How to Show Emotional Support on Social Media

by Phoebe English
No Comments
When your friends post about their problems online, how can you show support and friendship—without looking like a jerk?  We’ve all had that moment. A...
07 Dec
Social

Positive Politeness on YouTube

by Richard Beazer
No Comments
Have you wondered how to express positive politeness on the internet? Read this article to find out how! It’s no secret that the internet contains...
07 Dec
Professional

Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability

by Karlie Kelsch
No Comments
Businesses can improve interactions with dissatisfied customers online by accepting blame and taking accountability. When it comes to judging between good businesses and better businesses,...
07 Dec
Social

What Do Butterflies Have to Do with Post Comments?

by Addison Fisher
No Comments
How beautiful if we constantly felt butterflies every time we used social media! When we comment on social media, we have the power to inspire...
07 Dec
Social

Tailor Your Message to Your Audience: Lessons from Taylor Swift

by Liberty Howell
1 Comment
Is the Evermore singer evergreen? It depends on who’s posting. In today’s digital world, creating content that resonates with your audience is more than just...