Tag: comments
13
Oct
The Emotional Power of Social Media Comments
by Sadie
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Research indicates that the positive or negative attitude of a social media comments section can influence your perception of online videos. The internet can be...
01
Oct
Handling Complaints: How Formal Should You Be?
by Sydney Simpson
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A measured amount of personalization and informality can help set a cooperative tone when handling customer complaints on social media. Customer complaints are often distressing...
19
Apr
That’s Rough, Buddy: How to Show Emotional Support on Social Media
by Phoebe English
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When your friends post about their problems online, how can you show support and friendship—without looking like a jerk? We’ve all had that moment. A...
07
Dec
Positive Politeness on YouTube
by Richard Beazer
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Have you wondered how to express positive politeness on the internet? Read this article to find out how! It’s no secret that the internet contains...
07
Dec
Step up to the Blame Plate: Improving Online Interactions by Increasing Accountability
by Karlie Kelsch
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Businesses can improve interactions with dissatisfied customers online by accepting blame and taking accountability. When it comes to judging between good businesses and better businesses,...
Texting with Periods: Punctuation Matters.