Category: Professional
01
Oct
Unboxing YouTube Apologies: What Language Reveals about Sincerity
by Luke Morgan
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When creating YouTube apologies, you can draw on an understanding of linguistic principles to help your followers forgive you. The internet has transformed personal visibility...
01
Oct
Handling Complaints: How Formal Should You Be?
by Sydney Simpson
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A measured amount of personalization and informality can help set a cooperative tone when handling customer complaints on social media. Customer complaints are often distressing...
26
Apr
How Face-Saving Politeness Strategies Can Improve Online Relationships
by Emma Rostrom
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Here’s how different types of face-saving politeness acts can have a positive effect on online relationships and mentor-mentee interactions. Now more than ever, online communication...
23
Apr
How to Use Cross-Cultural Perspectives on Cyberbullying to Make the Internet a Friendlier Place
by Madison Merkley
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Here’s how content creators can help reduce rates of cyberbullying and make the internet a more positive place for young audiences. With the saturation of...
07
Dec
What Brand Do You Trust? How Mission Statements Shape Loyalty
by Jackson LeMone
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Language is the silent catalyst in brand trust—A company’s mission statement wields words to influence consumer perception and trust. In the dynamic landscape of business,...
07
Dec
Crafting Inclusive Job Postings: Appealing to Both Men and Women
by Jared Kennedy
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How do you keep your job postings from limiting your applicant pool? Introduction Writing job postings that attract a diverse talent pool is essential in...